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An investigasion of factor affecting the quality of the relationship between franchisee and franchisor and its impact on franchisee’s performance, satisfaction, and commitment: A study of the restaurant franchise system Soo bum lee Dissertation submitted to the faculty of the virginia polytechnic institute and state inuversity in partial fulfillment of the requirement for the degree of Doctor of phylosophy In Hospital and tourism management Mahmood A. Khan,ph.D., chair Suzanne K. Murmann. Ph,D. Pamela A. Weaver, ph,D. Robert J. Harvey , ph.D. Yang-Hwe huo, ph.D April 23, 1999 Blackburg, virginia Keywords: franshising, franchisee, franchisor, quality of the relationship, foodservice industry, structural equations modeling Copyright 1999, soo burn lee Dari halaman 25-30